Frequently asked questions

Transaction amounts and product prices are always calculated in the local currency of the delivery country. Prices always include VAT.

When the order is placed, the amount is only pre-authorised. The amount will be charged on the date the items are shipped.

The highest levels of security in the protection of personal and payment data are guaranteed through a secure connection that uses SSL/TLS certificates to protect the information of every user.

If you used a credit card, carefully check the information you provided: number, type of card selected, and expiry date. If the payment is refused again, please contact our Customer Service for more detailed assistance.

The CVV (Card Verification Value) code is a security measure against fraud that helps verify the cardholder's identity. On MasterCard and Visa cards, this code is printed on the back near the area for the signature, and consists of 3 digits. On American Express cards, the code is printed on the front and consists of 4 digits.

We accept all major credit and prepaid cards (Visa, MasterCard, Maestro, American Express, Diners, Discover, Electron), as well as PayPal, PayPal Express, Google Pay and Apple Pay. Additionally, in select countries, the following payment methods are available: - Klarna (available in Austria, Belgium, Denmark, Finland, France, Germany, the Netherlands, Spain and Sweden) - Bancontact (available in Belgium) - Giropay (available in Germany) - P24 (available in Poland) - iDEAL (available in the Netherlands)

The order confirmation email includes a tracking number, allowing you to follow the shipment in real time on the courier’s website. If you have a My Account, you can also track your order directly from the My Orders section.

Changes can be made before the warehouse has finished processing the order. If you change your mind, we recommend that you contact Customer Care immediately, who will check the status of your order. In any case, you can request a return within 14 days of delivery, for any reason. Further details are available in Returns and Refunds and Terms and Conditions.

We cannot deliver to P.O. boxes or poste restante. We also cannot deliver to the following areas: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French overseas territories, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Islands, San Marino, Vatican City.

No, you do not need to be registered on our site to make purchases. However, registration is fast, free, secure and gives you access to many benefits, including: 1. Tracking your orders and viewing your purchase history; 2. Easily managing your returns; 3. Saving shipping information for faster checkout; 4. Keeping your favourite items always at hand in your wishlist. If you haven’t already, create your account here.